Terms of Service

These Terms of Service (the “Terms”) form an agreement between you and LoftyBits Technologies (“we”, “us”), the operator of LocalePM (the “Service”). By creating an account, accessing the Service, or using it on behalf of a building, you agree to these Terms. If you do not agree, do not use the Service.

If you accept these Terms on behalf of a property management company, homeowners association, condominium corporation, or building board, you represent that you are authorised to bind that organisation, and “you” means that organisation.

LocalePM is a multi-tenant community and property-management platform for apartment buildings, condominiums, and HOAs. It provides a web dashboard for property managers, administrators, and boards, and a mobile application for residents. Depending on the plan and configuration of a building, the Service may include a verified resident directory, a community feed, maintenance ticketing, package logging, amenity booking, messaging, document storage, invoicing and payments, and governance tools such as violation tracking, meetings, and voting.

The Service is organised around buildings. Each building is a separate tenant, and data belonging to one building is scoped to that building at the application, database, and row-level-security layers. Features available to a given building depend on its subscription plan and on settings chosen by its administrators.

You must provide accurate account information and keep it current. You are responsible for everything done through your account and for keeping your credentials confidential. Notify us promptly at support@localepm.com if you believe your account has been used without your authorisation.

Access within a building is governed by role — resident, manager, administrator, board member, and similar. Roles are assigned by the building's administrators, not by us. Residents may be asked to verify their residency (for example, by an invite code from the building or by submitting an identity or residency document) before gaining access to a building's private surfaces. We may suspend or remove access where verification fails or is withdrawn.

You must be at least the age of majority in your jurisdiction, or have the consent of a parent or guardian, to hold an account.

A building's administrators decide what information is collected about their residents, what the directory shows, which features are enabled, and who has access. As between you and us, that data belongs to the building and to the individuals it concerns — not to us. We process it to provide the Service, and on the instructions of the building.

In data-protection terms, the building (or its management company) is generally the controller of resident data and we act as a processor on its behalf. Our Privacy Policy describes what we do with personal information in both roles.

You are responsible for having a lawful basis to put resident information into the Service, for giving residents any notices your jurisdiction requires, and for the accuracy of what you upload.

You agree not to, and not to permit anyone else to:

• use the Service to harass, threaten, defame, or discriminate against any person, including other residents;
• upload content you have no right to share, or that infringes anyone's intellectual property or privacy;
• use resident contact details obtained through the Service for marketing, solicitation, or any purpose unrelated to the building;
• attempt to access data belonging to another building, another resident, or another account, or to circumvent any access control, tenant boundary, or rate limit;
• probe, scan, or test the vulnerability of the Service except under a written authorisation from us;
• resell, sublicense, or provide the Service to third parties outside the buildings your subscription covers;
• upload malware, or use the Service to send spam or to store material unrelated to the operation of the building.

Building administrators and moderators may remove content and restrict accounts within their own building. We may remove content or suspend access where we reasonably believe these Terms have been breached, or where required by law.

You keep ownership of the content you post — messages, photos, documents, tickets, announcements, and everything else you put into the Service. You grant us a non-exclusive, worldwide licence to host, store, transmit, display, and adapt that content strictly as needed to operate and support the Service for you and the building you belong to. That licence ends when the content is deleted, subject to backups and the retention periods described in the Privacy Policy.

We do not use your content to train machine-learning models for other customers. Where the Service applies automated processing to your content — for example, suggesting a severity level for a maintenance ticket — it does so for that building only, and a person can always override the result.

Buildings may start on a free trial with no payment details required. When the trial ends, a building either converts to a paid plan or is downgraded to the free tier, which limits the number of residents and the retention of some data. We will tell you before that happens.

Paid subscriptions are billed in advance, monthly or annually, through our payment processor Stripe. Prices are those shown at the time you subscribe. Unless stated otherwise, fees exclude taxes, and you are responsible for any applicable taxes. Charges recur automatically until the subscription is cancelled.

You may cancel at any time from the dashboard; cancellation takes effect at the end of the current billing period, and fees already paid are non-refundable except where required by law. If a payment fails, we may suspend paid features after notifying you.

Where the Service is used to collect payments from residents — rent, dues, invoices — those payments are between the resident and the building. We provide the mechanism; we are not a party to that obligation and do not act as a debt collector or an escrow agent.

The Service depends on third-party providers, including a payment processor (Stripe), push notification delivery (Firebase Cloud Messaging), email and SMS delivery, and cloud hosting and object storage. Their handling of data is described in our Privacy Policy. A building may also enable optional integrations; those are governed by the terms of the provider concerned, and we are not responsible for them.

We work to keep the Service available and to give notice of planned maintenance, but we do not guarantee uninterrupted availability unless a separate written service-level agreement says so. We may add, change, or remove features. Where a change materially reduces functionality you rely on, we will give reasonable notice.

The Service is not an emergency service. Do not rely on it to report a fire, a medical emergency, a crime, or any other situation requiring immediate response — contact your local emergency number.

You may stop using the Service at any time. A building administrator may close a building's account from the dashboard. We may suspend or terminate access where you materially breach these Terms, where an account is used unlawfully, or where required by law — with notice where it is reasonable to give it, and immediately where it is not.

After termination, a building may export its data for a limited period; after that, data is deleted or anonymised in line with the retention periods in the Privacy Policy. Some records — audit logs, financial records — are retained where law requires.

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

LocalePM is a tool for running a building. It is not legal, financial, tax, accounting, or insurance advice, and its governance features do not substitute for the requirements of your governing documents or of local law. Confirm with your own advisers that how you use the Service satisfies the rules that apply to your building.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or relating to the Service.

Our total aggregate liability arising out of or relating to these Terms or the Service is limited to the amounts you paid us for the Service in the twelve months before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, or for fraud.

You will defend and indemnify us against third-party claims arising from your content, your use of the Service in breach of these Terms, or your breach of a law or of the rights of another person — including claims by a resident about data your building put into the Service.

We may update these Terms. Where a change is material, we will give notice in the product or by email before it takes effect, and will update the effective date above. Continuing to use the Service after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the Service and cancel your subscription.

These Terms are governed by the laws of Estonia, without regard to conflict-of-laws rules, and the courts of Estonia — Harju County Court in the first instance — have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

If you are a consumer resident in the European Union, this clause does not deprive you of the protection of the mandatory laws of your own country of residence, or of your right to bring proceedings in the courts there.

Before starting formal proceedings, please contact us at hello@localepm.com so we can try to resolve the matter directly.

LocalePM is operated by LoftyBits Technologies (loftybits.com), Tagala Street 7-15, Haabersti district, Tallinn, Harju County, Estonia (P.O. Box 13524).

Questions about these Terms: hello@localepm.com or the contact form.